Return, Refund & Payment Policy

By placing an order on our website, you agree to the following terms:

1. Returns & Exchanges

• Return or exchange requests must be submitted within 7 days of delivery.
• Items must be unused, in original condition, and in original packaging.
• Proof of purchase is required.
• We reserve the right to reject any request that does not meet these conditions.

2. Non-Returnable Items

• Used or damaged products
• Digital/downloadable products
• Sale or discounted items (unless defective)

3. In-Store Pickup (Strict Policy)

• All orders collected from our branch are final and cannot be returned or exchanged, except for manufacturing defects reported within 24 hours of collection.

4. Shipping & Delivery

• Delivery times are estimates only and may vary due to shipping carriers or external factors.
• We are not responsible for delays beyond our control (customs, courier delays, etc.).
• Customers are responsible for providing accurate shipping details.
• If delivery fails due to incorrect address or عدم الرد، يتحمل العميل تكلفة إعادة الشحن.

5. Refunds

• Refunds are processed within 7–14 business days after inspection.
• Shipping fees are non-refundable unless the return is due to our error.

6. Chargeback & Payment Disputes

• By completing your purchase, you agree to contact us first before initiating any dispute or chargeback.
• Any fraudulent chargeback or abuse will result in:
  • Permanent account suspension
  • Legal action if necessary
• We reserve the right to provide order evidence (tracking, confirmation, IP address) to payment providers to dispute chargebacks.

7. Order Acceptance

• We reserve the right to cancel or refuse any order due to product availability, pricing errors, or suspicion of fraud.

8. Agreement

• By placing an order, you confirm that you have read and agreed to this policy.
• You understand that returns are limited to 48 hours only, except in specific cases outlined above

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For support, please contact us through our official channels.